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Courses in Hong Kong

[IS9] ISO/IEC20000:2018 IT Service Management - Internal Auditor Course

Who should attend
This course is aimed at existing third-party or internal auditors who wish to understand the specific requirements of auditing IT Service Management Systems for conformance with the ISO/IEC 20000 standard.
Course description
The purpose of the ISO/IEC 20000 Auditor course is to provide sufficient understanding of ITSM generally and knowledge of the contents and requirements of the ISO/IEC 20000 standard to be able to perform audits against the standard.
  • Are certified at ITIL Foundation level, or
  • A certified ISO 9000, BS 7799 or Tickit auditor in case the student is employed by a RCB or a certified internal auditor if the student is employs by another organization, or
  • An IT auditor with at least three years general IT auditing experience
Course objective
At the end of this course the student will be able to understand the principles of ITSM and the requirements of the ISO/IEC 20000 standard, how it is used in a typical IT service provider organization, together with the main elements of the certification Scheme.

Course content

  • The background to ISO/IEC 20000
  • The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used during auditing and certification
  • The key terms and definitions used
  • ITSM general principles
  • The structure and application of ISO/IEC 20000-1
  • The requirements of ISO/IEC 20000-1
  • Applicability and scope definition requirements
  • The purpose of internal and external audits, their operation and the associated terminology.
  • The operation of the APMG Certification Scheme
  • The relationship with best practices and related standards – specifically ITIL, ISO 9001 and ISO/IEC 27001

Delivery method

The course introduces both theoretical and practical knowledge to course participants.

About the examination:

Multiple choice format (1 hour duration)

  • HKQAA’s certificate of attendance will only be issued to participants who have attended more than 90% of the enrolled course hours.
  • Those who pass the exam will obtain the successful completion certificate issued by APMG


Remarks: “HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.” No group discount Early bird discount fee : settle fee 3 weeks before the course

Course Code Date Duration Course Fee Course Fee (Early Bird) Language Location
IS09C TBA 2 days 6200 5800 Cantonese with English materials 19/F K Wah Centre 191 Java Road North Point Hong Kong

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Last Update: 2023-02-03   Disclaimer and Copyright
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