· Personnel handling complaints in companies, call centres, government agencies and industry associations
Course objectives
· To appreciate the importance of internal audit in a quality management system
· To plan and implement effective internal audits against ISO 10002:2018
· To provide value-added auditing
Course contents
· What is an Audit?
Ø Audit objectives
Ø Managing an audit
· Planning an Audit
Ø Identify audit objective
Ø Extent of an audit
Ø Principles of audit
Ø Auditor competence
· Implementing an Audit
Ø Audit activities
Ø Preparing for audit
。 Defining process map
。 Determining audit trail
。 Scheduling an audit
。 Preparing audit checklist
Ø Conducting an audit
。 Opening meeting
。 Conducting an audit
Ø Reporting audit result
。 Presenting audit findings
。 Preparing audit report
。 Closing meeting
Ø Follow-up after audit
· Checking and Improving Audit Process
Ø Monitor and measuring an audit
Ø Improving the audit process
Delivery Method
· Presentation, workshop, discussion & exercise
Certificate of attendance
· Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours
Click here to explore e-learning training schedule
Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) on Monday to Friday.
