Customer services play the crucial role to corporate revenue. When service professional can grasp customer’s “Communication Styles” and make an appropriate response, it brings us a good reputation and more business opportunities, as well as the long term customer relationship and vice versa. Therefore, a good product or service may not be clearly informed to customer.
As a Customer Services Professional, have you well equipped your communication skills for your customers?
The course will cover the secret behind Customer Services Communication by knowing “Communication Styles” of ourselves and customers themselves, by using interactive approaches, for the purpose of applying the Practical skills into our work and daily life.
Course Outline：
- Maximize your flexibility of CS Communication
- Communication Styles Test
- Identify your own CS Communication Elements
- Develop CS Strategic responses to customers
- Find the secret behind “Key CS Crucial Point”
- Apply the Practical Customer Services Skills into workplace
