香港課程
[WE07] ITIL V4 Foundation Training
ITIL V4 Foundation Training
Job Family: IT Service Management
Duration: 16 hours, 4 sessions of 4 hours each
Delivery Method: eLearning (Live Virtual Training); ZOOM
Language: English with English terms
What is included?
-
Training, course material comprises of the study plan and all relevant assignments, assessments, or case studies included.
Course Description
- The ITIL certification is a reflection of your skill and expertise in bringing about ITSM best practices in your organization and significantly improving the bottom-line profits. So, an ITIL certification in Hong Kong is to enhance the quality of IT service management in your organization.
- ITIL is used by organizations around the world to deliver value and maintain minimum quality benchmarks. It serves as a framework to define compliance and set in place strategies for improvement. No wonder it is among the most sought-after frameworks as organisations are realizing the benefits of following organizational best practices and improving the overall processes to see profits.
Course Objectives
- To introduce readers to the management of modern it-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
Topics Covered
-
Key concepts of service management
-
The four dimensions of service management
-
Service value system
-
ITIL guiding principles (for an effective service management decision.)
-
Service value chain
Examination Details
-
Exam fee excluded in course fee
-
The ITIL4 Foundation certification exam is an online, closed-book exam.
-
Exam format:
About the Certificate
ITIL® 4 Foundation Certification Journey
Prerequisites
Target Audience(s)
-
IT professionals
-
Business managers
-
Business process owners
-
Project managers
-
ITSM managers
Download course leaflet
Should you have any questions, please contact Ms. Joanne Chan during office hour.
Tel: (852) 2202-9330 Email: training@hkqaa.org
Office Hour: 9 a.m. to 6 p.m. (Monday to Friday)
|
備注: “No group discount. HKQAA reserves the right to cancel the course, change the trainer, content, date, time and / or venue as necessary. Please read the terms and conditions at the bottom of this page before enrolment.”
課程編號 |
日期 |
時間 |
課程費用 |
課程費用 (提早報名) |
語言 |
地點 |
WE07E/HK-05A |
May 06 - May 09, 2024 |
02:00 PM - 06:00 PM ( HKT ) |
9500 |
7600 |
英語 - 輔以英文講議 |
網上培訓 (ZOOM) |
WE07E/HK-05B |
May 18, 19, 25, 26, 2024 |
08:30 AM - 12:30 PM ( HKT ) |
9500 |
7600 |
英語 - 輔以英文講議 |
網上培訓 (ZOOM) |
WE07E |
Pending |
08:30 AM - 12:30 PM ( HKT ) |
9500 |
7600 |
英語 - 輔以英文講議 |
網上培訓 (ZOOM) |
WE07E |
Pending |
02:00 PM - 06:00 PM ( HKT ) |
9500 |
7600 |
英語 - 輔以英文講議 |
網上培訓 (ZOOM) |
|